Have you sent back your return but still waiting on your refund? We know, it's not as sweet as cake in the slightest! This can be due to a few different reasons...
Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.
HOW CAN I CHECK THE STATUS OF MY RETURN?
In the first instance, we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered ', 'Returned To Warehouse' or similar. This means the item(s) are back at the warehouse and will be checked and scanned by our team. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.
Once processed, your refund can take 5 days to appear in your account, once released by your bank.
HOW LONG DOES IT TAKE FOR RETURNS TO BE REFUNDED?
If you haven't already received an email from us outlining this, then please feel free to get in touch.
Please include in your message:
- Proof of return postage (e.g. a photo of your receipt)
- Your order number (e.g #UK123456)
A member of the team will then get back to you as soon as they can!
