I think my order is wrong because it only contains some of my items:

We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;

- Check your shipping confirmation email, to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email containing further information, and the remainder of the items in your order will arrive shortly afterward.

- The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

MY ORDER HAS ARRIVED BUT IT'S WRONG/DAMAGED

In the unlikely and sad event, you're missing an item, your order is damaged, or you've received the wrong item/order, please contact us with the following information and our Customer Support team will get it sorted;

- Your order number

- The name of the item you didn't receive

- A photo and the name of the item you have received (if the wrong item)

FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.