Receiving an error code when trying to pay? We know, it's not cool. In fact, it's almost as annoying as recipes that have high ratings but everyone has a different comment about how they modified the same recipe... ugh.On rare occasions, when trying to place an order you may get an error code. This is most likely related to a payment issue, however, they're not as scary as they may sound as they're usually just errors with your bank card/provider.Please see below some of the more common payment error codes and their definitions;2000 – Do not honour - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.2007 – No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.2015 – Transaction not allowed - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.3000 – Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.If you receive an error code not displayed above, please click here to see a full list of potential errors.WHY HAVE I BEEN CHARGED EXTRA?If you’re shopping from outside the UK, there’s a small chance you could be charged an International Banking fee by your bank (not BAAKD). Unfortunately, there’s nothing we can do to remove International Banking Charges; trust us, we would if we could!These charges (usually between 2-3%) are very occasionally added to orders where a person’s bank is registered in a country where BAAKD isn’t registered. Most banks will allow this kind of transaction without charge, but unfortunately not all!If you're unsure about any additional charges or payment error codes, it's worth double-checking with your bank provider directly.

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. REFUNDS WHEN USING A DISCOUNT CODEAny discount codes used with an order will be split evenly between items as a percentage. So when a refund is processed, you will receive the discounted price as a refund.GOOD THINGS TO KNOW- Only one discount code can be used at checkout.- All discount codes are excluded from being used on e-gift cards.- Discount codes may not be able to be used in addition to any current promotions and we’re unable to apply any codes once your payment has been accepted, so don't forget to add the discount before checking out.MY DISCOUNT CODE ISN'T WORKINGHave a discount code that's not working when entering at checkout? Here are a few troubleshooting tips:- Are you logged in on your BAAKD Account? Codes may be linked to your email address. If we've sent you a discount code via email, you may need to be logged in to our website using the same email address to be able to redeem your code.- Is your code still valid? Some discount codes have expiry dates, so it's always worth checking where you got the code from to see if it's still valid when trying to check out.- Do you have sale items in your basket? Discount codes aren't generally applicable during sales so why not keep hold of your code to use on your next order!- Are you inputting the code correctly? Codes may be case sensitive so it's worth double checking if your code is UPPERCASE or lowercase.- Hold on, Is that a '0' or an 'O'? As easy as it sounds, this can be a difficult one to spot! Check your code for the correct use of letters and numbers.If you're still having trouble using a discount code, send us a message and one of our team will do their best to help.Please note, we're unable to apply a discount to an order that's already been placed.