We're sorry if you've received a faulty item. Unfortunately, we can only help if you purchased your item(s) from us directly. If you bought from a third-party retailer or reseller, we'd recommend contacting them directly. If you've purchased your item from our official web store www.baakd.com, send us a message and we'll look into this for you.
Please send our Customer Support Team:
- Your name and email address
- Order number (e.g #UK123456)
- Item name/description
Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The BAAKD logo and label
- Pictures of the BAAKD Invoice
- Pictures of the label on the back of the Zip Lock bag
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.