I was away when my package was delivered

In the event of a failed delivery attempt, it is advisable to reach out directly to the carrier to prevent the package from being returned. This will help avoid extended waiting times, as the carrier typically makes 1-3 re-delivery attempts.

If your tracking status shows "delivered," but you haven't received the package

start by checking with neighbors, roommates, or colleagues. Sometimes, the tracking might be updated before the actual handover. If there's still no sign of your package after 24 hours, please contact our customer care team. Keep in mind that, in certain cases, we may need to wait for proof of signature from the carrier, which can take up to 2 weeks.

My BAAKD goods got returned to the warehouse

In the unfortunate event that your package is returned to our warehouse due to an invalid address or failure to pick it up within the specified timeframe provided by the local carrier, there may be return fees. If you still wish to receive your items, kindly get in touch with our customer care team for further assistance.

Incomplete Address Information

Your package may face delivery issues if the provided shipping address is incomplete or inaccurate. Missing apartment numbers, incorrect postal codes, or insufficient details can lead to delivery challenges. It's crucial to double-check and ensure that all address information is accurate and comprehensive to facilitate a smooth delivery process.

Weather or Natural Disasters

Adverse weather conditions or unexpected natural disasters in the delivery route or destination area can disrupt transportation and lead to delays in package delivery. Severe storms, floods, or other natural events can impact the transportation infrastructure and hinder the timely movement of packages. In such cases, delivery services may be temporarily suspended for safety reasons.