You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 3 days from the delivery date stated on your tracking.Once your package has been prepared and dispatched, the tracking details will be sent to you via email. Keep in mind that the preparation time for paid orders is 48 hours, representing the duration our warehouse requires to ready an order for shipment. This dispatch period should be factored in addition to the delivery time.During peak sales and holiday seasons, the dispatch time is typically extended. In such busy periods, it may take up to 7 business days for your order to be sent out.Take note of the following essential details regarding tracking:- The activation of your tracking link may take up to 48 hours. No need to worry—your package is en route, and the tracking link will soon be updated with additional information. Ensure to check your tracking link regularly.- For direct updates to your phone, we recommend including your phone number during checkout.- The Tracking link will display the anticipated delivery date and provide further insights into the delivery progress. In case you need to reach out to the carrier or encounter delivery issues, navigate to the "status" section, scroll down, and locate the carrier's tracking number. Click on the tracking number to be automatically directed to the carrier's website, where you can access additional tracking and contact details.- Keep in mind that the estimated delivery time is in business days, excluding Saturdays, Sundays, and any holidays.If you haven't received tracking information, check your spam folder, and review your order confirmation. If the estimated delivery time has lapsed without receiving your package, contact our BAAKD customer care team for assistance. We'll promptly investigate your order and provide a resolution.E.U.Occasionally, orders may be split into two shipments; in such cases, there should be minimal delay between deliveries. USAOrders are currently experiencing slight delays at US Customs. All prices on our US website include US customs duties and tariffs. The price you see at checkout reflects any applicable local and state sales taxes. Any additional customs duties and tariffs on orders will be covered by BAAKD on behalf of the customer. Enjoy a seamless shopping experienceU.K. For deliveries to the United Kingdom, the price you see already includes UK VAT, customs duties, and processing fees. You won’t incur any additional charges. Other countries Before placing an order, please review the customs and import regulations in your country. BAAKD is not responsible for any duties or import fees that may be charged. Important: If your package is returned because you refuse to pay duty or import fees, you may be charged shipping fees. Please contact your local customs authorities for further information on customs and import regulations.PLACES WE DON'T SHIP TOWe currently do not ship to the following places: Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe, Norway, Switzerland. (This list may not be exhaustive)

What Delivery Options Do You Offer? Please see the table below for full details on the delivery option available in your region, including estimated delivery times and shipping costs.Please note that delivery timeframes and prices may vary during peak periods such as sales or promotional events. Country Delivery Type Conditions Cost Australia Standard Delivery – From $23.00 New Zealand Standard Delivery – From $24.00 United States Standard Delivery – $12.00 United States Free Standard Delivery Orders over $120 Free Canada Standard Delivery – $38.00 United Kingdom Standard Delivery – £4.25 United Kingdom Free Standard Delivery Orders over £60 Free United Kingdom Express Delivery – £4.95 United Kingdom Free Express Delivery Orders over £150 Free European Union Standard Delivery – €5.00 Cyprus Standard Delivery – From €16.00 U.A.E. Standard Delivery – From AED 45.00

No — your final price includes all taxes and fees, with no surprises upon delivery.We use the IOSS (Import One-Stop Shop) system to ensure a smooth experience for our EU customers. Here’s how it works:Transparent pricing: When visiting our website from the EU, product prices are shown including your local VAT. At checkout, you pay the full amount upfront through the standard Shopify process.No extra charges on delivery: Because we handle VAT in advance, you won’t be asked to any additional taxes when your order arrives.Faster delivery: Your parcel includes an IOSS barcode that EU customs can scan to release your order immediately—no delays, no paperwork, and no action needed from you.We cover these costs because we value our EU customers and want your shopping experience to be as seamless and worry-free as possible. If you're ever asked to pay extra on delivery, please contact us before taking any action.

You may face customs charges issued by your local customs authority. Please see below for further information.WHAT IS CUSTOMS DUTY?When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.WHAT IF I DON'T PAY THE CUSTOMS DUTY?If you decide to refuse the customs fee, you must confirm with the courier that your parcel will be returned back to BAAKD before processing a refund for your order, and in some instances, a shipping and handling fee may be deducted from your refund.If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.WHAT IS A SALES TAX?Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services.SummaryWe are not responsible for local duty fees or import regulations. Customers are responsible for paying any applicable duty and import fees, which vary by country.If you refuse to pay these fees and your package is returned, you may be charged shipping costs. Contact your local customs office for more details.

I was away when my package was deliveredIn the event of a failed delivery attempt, it is advisable to reach out directly to the carrier to prevent the package from being returned. This will help avoid extended waiting times, as the carrier typically makes 1-3 re-delivery attempts.If your tracking status shows "delivered," but you haven't received the packagestart by checking with neighbors, roommates, or colleagues. Sometimes, the tracking might be updated before the actual handover. If there's still no sign of your package after 24 hours, please contact our customer care team. Keep in mind that, in certain cases, we may need to wait for proof of signature from the carrier, which can take up to 2 weeks.My BAAKD goods got returned to the warehouseIn the unfortunate event that your package is returned to our warehouse due to an invalid address or failure to pick it up within the specified timeframe provided by the local carrier, there may be return fees. If you still wish to receive your items, kindly get in touch with our customer care team for further assistance.Incomplete Address InformationYour package may face delivery issues if the provided shipping address is incomplete or inaccurate. Missing apartment numbers, incorrect postal codes, or insufficient details can lead to delivery challenges. It's crucial to double-check and ensure that all address information is accurate and comprehensive to facilitate a smooth delivery process.Weather or Natural DisastersAdverse weather conditions or unexpected natural disasters in the delivery route or destination area can disrupt transportation and lead to delays in package delivery. Severe storms, floods, or other natural events can impact the transportation infrastructure and hinder the timely movement of packages. In such cases, delivery services may be temporarily suspended for safety reasons.

I think my order is wrong because it only contains some of my items:We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;- Check your shipping confirmation email, to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email containing further information, and the remainder of the items in your order will arrive shortly afterward.- The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.MY ORDER HAS ARRIVED BUT IT'S WRONG/DAMAGEDIn the unlikely and sad event, you're missing an item, your order is damaged, or you've received the wrong item/order, please contact us with the following information and our Customer Support team will get it sorted;- Your order number- The name of the item you didn't receive- A photo and the name of the item you have received (if the wrong item)FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:- Changing the item or size- Delivery/billing address- Adding/removing items to your order- Shipping methodI THINK MY ADDRESS IS WRONG ON MY ORDER?Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however, it may be possible to update your delivery preferences with the courier by contacting them directly.If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.If your order has shipped, please contact the courier directly, ASAP, as they may be able to help.Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.

Welcome to the BAAKD Shipping & Duties Guide. We’re here to provide you with all the information you may need regarding international shipping, customs, duties, and taxes for your orders.1. What shipping options does BAAKD offer?To return an item, please use the 'self-post' option and arrange shipment with the courier of your choice.2. Do I have to pay customs duties and taxes?Yes, customers are responsible for paying any applicable customs duties, import taxes, and VAT/GST for orders shipped outside the UK. The amount varies by country and depends on the product classification and order value.3. What are the import duties and taxes for different countries?European Union (EU):Orders under €150: VAT is charged at checkout (no additional customs fees).Orders over €150: Subject to VAT + customs duties upon arrival.United States (USA):Orders under $800 USD: No duties or import taxes.Orders over $800 USD: Subject to customs duties based on product type.Tip: Keep orders under $800 USD to avoid U.S. duties.Australia:Orders under AUD $1,000: No import duties or taxes.Orders over AUD $1,000: Subject to 10% GST + possible customs duties.Canada:Orders under CAD $20: No duties or taxes.Orders over CAD $20: Subject to GST (5%) + potential customs duties.Other Countries:Import fees vary, and we recommend checking local customs regulations before placing an order.4. What happens if I refuse to pay duties/import taxes?If your package is returned to us because you refuse to pay the required duties or taxes, you may incur shipping fees, and the cost of your order will be refunded minus these fees.5. How can I avoid unexpected charges?Check customs regulations for your country before placing an order.Keep your order value below $800 USD (USA) or AUD $1,000 (Australia) when possible.Any duties or import taxes shown at checkout are estimates based on the information available at the time you place your order. To avoid unexpected charges upon delivery, please ensure all shipping and product information you provide—such as destination country and item details—is accurate and complete. Inaccurate or missing information may lead to additional fees from customs.6. Can BAAKD help with customs clearance?While we cannot guarantee a specific outcome regarding customs clearance, we work with trusted shipping carriers that typically expedite the process. You may be contacted by customs authorities for additional information regarding your shipment.7. Where can I find more information about my country's customs regulations?We recommend visiting your country’s customs authority website for detailed information regarding customs regulations, duties, and taxes.8. Who should I contact for further questions?If you have any questions regarding shipping, duties, or taxes, please contact our customer service team. We're here to help.

Once you place an order, you'll receive a shipping confirmation email containing all the details about your order. Shortly followed and once your package has left our fulfillment centre you will receive a further email letting you know your shipment is on its way, this email will include a tracking number and a direct link to the carrier's website, where you can monitor your shipment’s progress.To track your order, simply click the link in the email and enter your tracking number. You'll be able to view real-time updates on your shipment’s status, including the estimated delivery date.If you’re unable to track your order right away, don’t worry! There may be a slight delay in the carrier’s system updating the tracking information. Alternatively, there could have been an error in the email address provided during checkout.If you still have trouble tracking your order or have any other concerns, our customer support team is here to help. You can easily reach us through the "contact us" button in the bottom right corner of our website.We know how important it is to stay informed about your order, and we're committed to keeping you updated every step of the way. If you have any questions, don’t hesitate to reach out—we’re always happy to assist! Alternatively, you can click "Contact us" in the bottom right of the screen and click "Order Track", this will show you where your goods are currently.WHAT IF MY TRACKING HASN'T UPDATED?Don't sweat the sweet stuff! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or customs fees.If you've realised that you've entered an incorrect or incomplete address, please go to the article titled "I want to change my order"If your tracking hasn't updated in a few days, don't worry, your order should still be on the way to you. However, if your tracking hasn't been updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.