Shipping policy

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

Once your package has been prepared and dispatched, the tracking details will be sent to you via email. Keep in mind that the preparation time for paid orders is 48 hours, representing the duration our warehouse requires to ready an order for shipment. This dispatch period should be factored in addition to the delivery time.During peak sales and holiday seasons, the dispatch time is typically extended. In such busy periods, it may take up to 7 business days for your order to be sent out.

Take note of the following essential details regarding tracking:

- The activation of your tracking link may take up to 48 hours. No need to worry—your package is en route, and the tracking link will soon be updated with additional information. Ensure to check your tracking link regularly.

- For direct updates to your phone, we recommend including your phone number during checkout.

- The Tracking link will display the anticipated delivery date and provide further insights into the delivery progress. In case you need to reach out to the carrier or encounter delivery issues, navigate to the "status" section, scroll down, and locate the carrier's tracking number. Click on the tracking number to be automatically directed to the carrier's website, where you can access additional tracking and contact details.

- Keep in mind that the estimated delivery time is in business days, excluding Saturdays, Sundays, and any holidays.

If you haven't received tracking information, check your spam folder, and review your order confirmation. If the estimated delivery time has lapsed without receiving your package, contact our BAAKD customer care team for assistance. We'll promptly investigate your order and provide a resolution.

1. What shipping options does BAAKD offer?

We offer a range of international shipping options for our customers worldwide, including express and standard shipping methods. Shipping costs will be calculated at checkout based on the destination and selected shipping method.

2. Do I have to pay customs duties and taxes?

Yes, customers are responsible for paying any applicable customs duties, import taxes, and VAT/GST for orders shipped outside the UK. The amount varies by country and depends on the product classification and order value.

3. What are the import duties and taxes for different countries?

European Union (EU):

  • Orders under €150: VAT is charged at checkout (no additional customs fees).
  • Orders over €150: Subject to VAT + customs duties upon arrival.

Tip: Consider checking out IOSS (Import One-Stop Shop)

United States (USA):

  • Orders under $800 USD: No duties or import taxes.
  • Orders over $800 USD: Subject to customs duties based on product type.

Tip: Keep orders under $800 USD to avoid U.S. duties.

Australia:

  • Orders under AUD $1,000: No import duties or taxes.
  • Orders over AUD $1,000: Subject to 10% GST + possible customs duties.

Tip: Keep orders below AUD $1,000 or register for GST collection at checkout.

Canada:

  • Orders under CAD $20: No duties or taxes.
  • Orders over CAD $20: Subject to GST (5%) + potential customs duties.

Tip: Consider DDP (Delivered Duty Paid) shipping to prepay fees and avoid surprises.

Other Countries:
Import fees vary, and we recommend checking local customs regulations before placing an order.

4. What happens if I refuse to pay duties/import taxes?
If your package is returned to us because you refuse to pay the required duties or taxes, you may incur shipping fees, and the cost of your order will be refunded minus these fees.

5. How can I avoid unexpected charges?

  • Check customs regulations for your country before placing an order.
  • Use the IOSS for EU orders to simplify VAT payments.
  • Keep your order value below $800 USD (USA) or AUD $1,000 (Australia) when possible.

6. Can BAAKD help with customs clearance?

While we cannot guarantee a specific outcome regarding customs clearance, we work with trusted shipping carriers that typically expedite the process. You may be contacted by customs authorities for additional information regarding your shipment.

7. Where can I find more information about my country's customs regulations?
We recommend visiting your country’s customs authority website for detailed information regarding customs regulations, duties, and taxes.

8. Who should I contact for further questions?
If you have any questions regarding shipping, duties, or taxes, please contact our customer service team. We're here to help.